How to Verify Submitted Work is Synced

The Shelvspace mobile application is built to work seamlessly whether you are connected to the internet or complete offline. All work is automatically stored locally on the device and the synced to Shelvspace Servers once your device is connected to a strong enough cellular or WiFi connection AND the app is open.

To verify all your submission has synced appropriately do the following:

  1. Tap on the menu icon and tap Settings.
  2. Check to see if there are any forms and/or orders and are pending or saved.
  3. If there are pending forms or orders, ensure you are on a strong cellular or WiFi connection. Leave the app open until pending goes to 0. Should only take 1-3 minutes depending on your connections speed.
  4. Saved forms indicate the form was started but not completed or submitted properly. To find the saved forms, simply filter stores to those with Saved/Draft forms, tap through each store, and complete any forms that have the word "Saved" below the name.
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 If there are 0 pending and 0 saved forms and orders then you know you are all synced up!


If you have any questions or are still unsure if all your forms are synced up you can contact support for verification. 



Key Words: Missing Information, Form Submissions not showing on reports, Incorrect store visits, Sync status, Syncing, submit


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