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Missing Account or GPS Location Not Updating

If you are unable to find the account you are looking for, or if the stores near you are not populating, do the following:

 

1. Clear search bar and filters. This is done on the stores page. Tap into the search bar and clear both Search Stores and Search Cities input boxes. Make sure you are searching near your Current Location. Clear any filters by tapping on the filter icon at the top right and tap Clear

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2. Verify GPS and other permission based settings are enabled. This can also be verified from the Settings page within Shelvspace. If it is not enabled, tap the settings wheel icon to be taken to the Shelvspace Permission settings for your device. Validate that all permissions are granted.

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3. Verify user account. Make sure you are logged into the right user account by tapping on Settings from the menu.

4. Verify you are connected to Wi-Fi or Cellular Data 

5. Check for Shelvspace app updates

6. Check for device or OS updates

7. Force close the Shelvspace application and relaunch

8. If the store is new you can add the store via the mobile app

 

 

 

 

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