There are several reason why a store or account may not appear in the store or account listings within the app. If this occurs, first verify the following:
1. Make sure you are logged into the right user account. Do this by tapping on Settings from the menu.
2. Clear all filters by tapping on the filter icon on the top right and tapping "clear". Do this for Store List screen (Menu>Stores) and Account List screen (Menu>Accounts).
4. Contact you System Administrator to verify you have been assigned to the correct stores and/or accounts.
5. If the store is new you can add the store via the mobile app