Missing Stores or GPS Location Not Updating

If you are unable to find the account you are looking for, or if the stores near you are not populating, do the following:


1. Clear search bar and filters. This is done on the stores page. Tap into the search bar and clear both Search Stores and Search Cities input boxes. Make sure you are searching near your Current Location. Clear any filters by tapping on the filter icon at the top right and tap Clear

IMG_5549.PNG           IMG_F7CB52C94E09-1.jpeg    

2. Verify GPS and other permission based settings are enabled. This can also be verified from the Settings page within Shelvspace. If it is not enabled, tap the settings wheel icon to be taken to the Shelvspace Permission settings for your device. Validate that all permissions are granted.

IMG_D5DDC2A6EFAB-1.jpeg IMG_17FD4049D6D2-1.jpeg

3. Ensure you do not have "battery save mode" activated as this will throttle GPS updates

  • iOS -
  • Android -

4. Verify you are connected to Wi-Fi or Cellular Data 

5. Check for Shelvspace app updates

6. Force close the Shelvspace application and relaunch

7. Make sure you are logged into the right user account by tapping on Settings from the menu.

8. Check for device or OS updates 

9. If the store can still not be found, then it is more than likely not in the system. You can now add the store via the mobile app






Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Still having trouble

Our customer experience team is here for you.

Submit Ticket
Powered by Zendesk