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Frequently Asked Questions (FAQ): Mobile

Below is a list of the most frequently asked questions and associated articles when using the Shelvspace Mobile Application.

A. How do I know that all my submitted activity (forms, orders, etc.) has been synced? How do I fix when some of my activities are not showing up in Reports or Dashboards?

All activities submitted on Shelvspace Mobile gets saved locally on your device regardless of internet connection. To make sure all activities get recorded permanently, following the instructions to verify that all activity get synced.

B. Can I email form results and/or orders to my distributor, manager, or other retail partners?

Yes, Shelvspace provides an easy way to email form results and orders right from mobile.

C. How do I add, delete, or merge a duplicate store?

D. How can I view my recent activity a particular store or across all stores?

When you tap into a store you can view a history of all recent activity at that store by tapping on History. You can also view recent activity across all stores on the Activities Screen.

E. Can we create a new form or make changes to the questions within an existing form?

Yes, Shelvspace makes creating and editing forms surprisingly easy. It does require Admin permissions and can be done through the Shelvspace Web Portal.

F. What is the best way to plan my day or week? Can I schedule future visits into my calendar?

Shelvspace Rep Planning feature allows you to Flag Stores for the upcoming week. You can also schedule a future visit right into your calendar application.

G. What do I do if my current location isn't updating or GPS isn't working properly?

Shelvspace your devices location services to load stores nearest you. If you are having trouble finding stores near you, or your GPS location does not seem to be working properly then follow this troubleshooting article.

H. What do I do if the app is slow or unresponsive?

We, here at Shelvspace, are obsessive about maintaining optimal performance while also pushing the limits of the latest and greatest in technology. The Shelvspace App supports over 13,000 Android and iOS devices, however there are numerous factors that can cause it to perform poorly including: device model, OS, signal strength, available RAM, and available internal storage.

Follow this troubleshooting article if you are experiencing crashing, freezing, or other performance issues.

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